Way To Go Netflix!
Tuesday, July 1st, 2008Looks like Netflix has done some thinking. Profiles feature NOT going away. Nice to see that companies can get it right sometimes.
Archive for the 'customer service' Category
What Was NetFlix Thinking?
Friday, June 20th, 2008This is the worst customer service move I’ve seen this year. Netflix has eliminated the ability to have multiple queues and reviewers per account. Here’s the details for Ars Technica:
According to an e-mail sent out to subscribers last night, Netflix is eliminating the convenient feature and removing all additional account profiles in September. And to add insult to injury, the additional profiles cannot be migrated to a new account. So all the effort you may have put in to rating hundreds, if not thousands, of movies and carefully crafting the perfect queue will be obliterated. The rental history will be merged with the main account owner, so your recommendations could suddenly change to reflect other profile users’ tastes.
I’d be really pissed if I had to recreate my queue. Maybe they want people to go back to Blockbuster.
